IWC Portofino Chronograph IW391030

Cancel
You can cancel your order before shipping. Please note that payment fee, about 6% of the item price, would not be refunded once your order is confirmed. If cancellation is caused by our reasons, you receive full refund. 

Return
We accept returns of any items within 5 days from the day it is delivered, as long as the item is “as new and unworn". Items must be in the same condition as received and must include all documentation, packaging and any other addition originally shipped. You would receive a refund after we check if items' conditions are met, and payment fee, about 6% of item price, would be charged. Also you have to pay for and arrange return shipping to us in Japan.

All our watches are warranted by Time Japan (Willaid, inc.) for a period of twenty-four (24) months from the date of purchase. The warranty covers material and manufacturing defects existing at the time of delivery of the purchased watch (“defects”). During the warranty period, you will have the right to have any defect repaired free of charge. In the event that repairs are improper to restore the normal conditions of use of your watch, guarantees its replacement by a watch of identical or similar characteristics.

This warranty does not cover:

• the life of the battery;
• normal wear and tear and aging (e.g., scratched crystal; alteration of the color and/or material of non-metallic straps and chains, such as leather, textile, rubber; peeling of the plating);
• any damage on any part of the watch resulting from abnormal / abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the use;
• indirect or consequential damages of any kind resulting from e.g., the use, the non-functioning, the defects or the inaccuracy of the watch;
• the watch handled by non-authorized persons (e.g., for battery replacement, services or repairs) or which has been altered in its original condition. Any further claim against Time Japan (Willaid, inc.) e.g., for damages additional to the above-described warranty is expressly excluded, except mandatory statutory rights the purchaser may have against the manufacturer.