We normally ship items within 3-5 days by FedEx/DHL/UPS/Japan Post EMS after the payment. The shipment is covered by full insurance.
Most international orders are subject to Customs Duty and Tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details.
In the case that a package is refused or deemed non-deliverable, and thus returned to us, return and re-shipping charges incurred will be the sole responsibility of the customer. Packages which have not been delivered or picked up by the customer for 3 days will be returned to us at the customer's expense; customer will also be liable for re-shipping fees.
If an order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement is executed by Time Japan. If the item is received damaged, please contact us within 5 business days of delivery to conduct a claim. Please hold onto your shipping box because our insurance company may want to inspect it.